True Business Essentials - Customer Service

Learning Outcome:
At the end of this session, you will be able to:
1. Understand what customer service means in relation to all your customers
2. Recognise how your attitude affects customer service
3. Identify your customers’ needs
4. Deal with difficult customers

A customer is, in this day and age, anyone who uses a service. Although this has its logical extremes – you will find few people who are overjoyed by the idea of being a customer to a doctor, or their children a customer of their school. Therefore, everyone who relies on you to do a job that will have an effect on their life, their job, or their use of a product is technically one of your customers. On top of that, that there are different echelons of customers – internal and external, corporate and personal, regular and occasional. These are people that you will be well-advised to keep happy, so customer service is an important – indispensable, one might say – element of any job.

Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

Join Coach Neelu GS to understand the Art of Customer Service in this 75-minute OnLIVE Class!