Service Industry Fundamentals - Customer Service

Learning Outcome:
At the end of this session, you will be able to:
1. Recognise the right skills to have when dealing with customers
2. Demonstrate how to use these skills in a real-world environment
3. Identify trigger words that can raise emotions

Today, customer service is a multi-billion dollar industry that houses over millions of service agents worldwide, servicing consumers 24/7. However, starting out your career within this industry can be daunting.

In this comprehensive session, we will be discussing:
1. Introduction to the service industry
2. What are the basic skills to have, and how can you demonstrate them?
3. What does it mean to "go the extra mile"?

If you are about to start your journey as a customer service agent, whether its face-to-face or virtually, come and discover how ReSkills can empower you with better knowledge and skills! To maintain quality, limited seats are open per session. Grab yours today!